Honest comparison
Heyfield vs Frontdesk AI (formerly My AI Front Desk)
Frontdesk AI — the product formerly known as My AI Front Desk — has grown from an AI phone receptionist into a multi-channel front-office suite: voice, website chatbot, SMS, CRM, and email automations in one platform. In July 2026 it also dropped its free plan and restructured pricing. Heyfield stays deliberately narrow: an AI receptionist purpose-built for home-service trades. Which one fits depends on whether you're buying a phone answered or a whole front-office suite.
Who is this comparison for?
Home-service owners who used My AI Front Desk, were evaluating its free plan before it disappeared, or are comparing Frontdesk's all-in-one platform against a trade-specific receptionist.
Pricing & feature claims last checked: 2026-07-06. Vendor pricing changes — verify before signing.
Sources: www.myaifrontdesk.com/pricing
Feature by feature
We're honest about where Frontdesk AI wins. Marketing-as-truth ages badly.
- Heyfield
- $49/mo Starter — 150 voice minutes
- Frontdesk AI
- $99/mo Business-in-a-Box — the $20 Basic tier includes 0 voice minutes
- Heyfield
- 400 minutes (Pro plan)
- Frontdesk AI
- 200 minutes (Business-in-a-Box)
- Heyfield
- 7-day free trial, no card
- Frontdesk AI
- 7-day free trial (the $0/mo free plan was removed in July 2026)
- Heyfield
- Phone-first receptionist for trades
- Frontdesk AI
- Multi-channel suite: voice, chatbot, SMS, CRM, email automations
- Heyfield
- Pre-built for 40+ home-service trades — emergency vs quote triage out of the box
- Frontdesk AI
- Generic knowledge-base setup you configure per business
- Heyfield
- Not Heyfield's product — SMS is owner notifications
- Frontdesk AI
- Chatbot conversations and SMS included on every plan
- Heyfield
- Not offered — inbound focus
- Frontdesk AI
- 20 outbound calls/day on Business (reminders, follow-ups)
- Heyfield
- English-first
- Frontdesk AI
- 20+ languages advertised
- Heyfield
- Clear minute buckets — upgrade when you outgrow the tier
- Frontdesk AI
- Credit system: 1,000 monthly overage credits with auto-reload
- Heyfield
- Month-to-month, cancel anytime
- Frontdesk AI
- No contracts, cancel anytime; 20% discount billed annually
Where Heyfield wins
- The phone gets answered from $49/mo — on Frontdesk, voice minutes start at the $99 Business plan; the $20 Basic tier includes zero
- Twice the voice minutes at the same $99 price point: 400 on Heyfield Pro vs 200 on Business-in-a-Box
- Trade-specific intake and emergency triage are pre-built — leak repair vs fixture install, lockout urgency, on-call routing
- Simple minute buckets instead of an overage-credit system with auto-reload — your bill doesn't quietly top itself up
- One job done deeply: reception for home-service trades, not a front-office suite to configure
Where Frontdesk AI wins
- All-in-one front office: website chatbot, SMS, CRM, and email automations ship in the same $99 plan — Heyfield does none of that
- AI outbound calling (appointment reminders, follow-ups) is included on the Business plan with a 20/day cap
- 20+ languages advertised — relevant if your customer base isn't English-first
- $20/mo Basic tier is a cheap way to evaluate the platform, as long as you don't need it answering the phone yet
The bottom line
Frontdesk AI is a genuinely broad platform now — if you want chatbot, SMS campaigns, CRM, and email automation under one login, it earns a look. But if the job you're hiring for is "answer my phone and book the job", Heyfield does exactly that from $49/month with trade-specific intake built in, and at the $99 tier gives you twice the voice minutes. Buy the tool shaped like your problem.
FAQs
- Is Frontdesk AI the same as My AI Front Desk?
- Yes. My AI Front Desk rebranded to Frontdesk AI and repositioned from an AI phone receptionist into a multi-channel "AI workforce" platform covering voice, chat, SMS, CRM, and email. Same company, same website (myaifrontdesk.com), broader product.
- What happened to My AI Front Desk's free plan?
- It was removed in early July 2026. The entry point is now the $20/month Basic tier — but note it includes no voice minutes, so it can't answer your phone. Both Frontdesk and Heyfield offer 7-day free trials instead.
- Which is cheaper for AI call answering?
- Heyfield. Call answering starts at $49/month with 150 voice minutes. On Frontdesk, plans with voice minutes start at $99/month with 200 minutes — and Heyfield's own $99 tier includes 400 minutes. Pricing pages change; verify both before signing (figures last checked July 2026).
- How do I switch from Frontdesk AI to Heyfield?
- Forward your business number to Heyfield, tell us your services and dispatch rules, and run both in parallel for a week if you want a backstop. There's no annual contract on either side, so the switch is a forwarding change, not a negotiation.
Comparing because you run a specific trade?
Heyfield's trade-specific dispatch logic is the differentiator that doesn't show up in feature tables. See how it works for your shop:
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