Honest comparison
Heyfield vs Rosie
Both Heyfield and Rosie are AI receptionists targeting home service businesses. They look similar on the surface — voice agent, SMS summaries, calendar integration. The differences show up in how they handle the things small shops actually need: emergency triage, after-hours routing, and pricing that doesn't punish you for a busy month.
Who is this comparison for?
If you run a plumbing, HVAC, electrical, locksmith, garage door, or restoration business and you're choosing between Heyfield and Rosie — read this before you sign a 12-month commitment.
Pricing & feature claims last checked: 2026-05-05. Vendor pricing changes — verify before signing.
Sources: heyrosie.com/pricing
Feature by feature
We're honest about where Rosie wins. Marketing-as-truth ages badly.
- Heyfield
- $49/mo (150 minutes)
- Rosie
- $49/mo Professional (250 minutes, last checked May 2026)
- Heyfield
- 7-day free trial, no card
- Rosie
- 7-day free trial
- Heyfield
- Realtime voice models — under 5s pickup
- Rosie
- Realtime voice — sub-5s pickup
- Heyfield
- Built-in for home service trades; learns your pricing and dispatch rules
- Rosie
- Business-trained AI with home service industry coverage
- Heyfield
- Urgency tags + instant SMS to the owner or on-call tech
- Rosie
- Direct and warm transfers on Scale plan and higher
- Heyfield
- Direct Google Calendar booking on the call
- Rosie
- Google Calendar / Calendly booking on Scale plan and higher
- Heyfield
- Built-in blocklist + AI filtering
- Rosie
- Spam Detection included
- Heyfield
- Port your existing line or get a new one
- Rosie
- Port your existing line
- Heyfield
- Month-to-month, cancel anytime
- Rosie
- Monthly or annual; cancel anytime
- Heyfield
- 150 / 400 / 800 minutes by plan
- Rosie
- 250 / 1,000 / 2,000 minutes by plan
Where Heyfield wins
- Trade-specific dispatch logic baked in — Heyfield knows the difference between a leak repair and a fixture install before the customer finishes the second sentence
- Calendar booking is positioned as a core Heyfield workflow; Rosie gates direct booking to Scale and higher
- Emergency triage is owner-operator focused: urgency tags, instant SMS context, and on-call routing for the trades
- Tighter home-service focus — fewer generic SMB features, more dispatch and missed-call conversion work
Where Rosie wins
- More included minutes at the entry price — 250 minutes on Rosie's $49 Professional plan vs 150 on Heyfield Starter
- Bilingual English and Spanish agent support is public and included in Rosie's plan copy
- Native iOS and Android apps are included if owner mobile workflow matters
The bottom line
Rosie is a strong AI answering product and the entry plan includes more minutes plus public bilingual support. Heyfield is the better fit when your buying reason is home-service dispatch quality: emergency triage, trade-specific intake, and appointment booking as the core workflow rather than an upgrade path.
FAQs
- Is Heyfield cheaper than Rosie?
- The entry price is the same at $49/month as of May 2026. Rosie includes more minutes on the entry plan, while Heyfield is more focused on trade-specific dispatch and booking workflows. Verify current plan limits before signing — pricing pages change.
- Can Heyfield route emergency calls to my on-call tech?
- Yes. Heyfield triages every call, tags emergencies based on your rules, and SMS-blasts the on-call tech with full context — caller name, situation, callback number. The on-call tech can call back from the SMS thread directly.
- Does Heyfield work with HouseCall Pro?
- Direct HouseCall Pro integration is in beta. Today, Heyfield writes confirmed bookings into Google Calendar — most HouseCall Pro shops 2-way sync that calendar already.
- How do I switch from Rosie to Heyfield?
- Same way you'd switch any answering service. Forward your existing business number to Heyfield's Twilio line, tell us your services and dispatch rules, and run both in parallel for a week if you want a backstop.
Comparing because you run a specific trade?
Heyfield's trade-specific dispatch logic is the differentiator that doesn't show up in feature tables. See how it works for your shop:
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