AI receptionist for locksmiths that wins the 2am lockout race.
Lockout customers call whoever answers first. Heyfield picks up, screens the request, captures the location, and routes the job before voicemail costs you the call.
Live locksmith intake
Late-night lockout customer calling three shops
Jenny S.
Los Angeles, CA · (213) 555-0073
Heyfield
Hey, this is QuickLock — what's going on?
Caller
Locked out of my car at the mall, keys are inside.
Heyfield
Got you. Make and model? And the parking lot you're in?
Caller
2019 Honda Civic, the south lot at Westfield.
Jenny S. — auto lockout, 2019 Honda Civic, Westfield south lot. ETA 12 min. Verified caller details, not a scam request.
Field reality
The calls that decide the day for locksmiths.
Peak pressure: Late night (10pm–3am) is the most valuable shift; weekend nights peak.
Seasonality: Summer travel + winter break car lockout spikes.
- 1Call pattern
Customers locked out call 3+ locksmiths simultaneously — speed wins the job
- 2Call pattern
Voicemail = lost job, period. There is no callback for a 1am lockout.
- 3Call pattern
Hard to qualify legitimate auto lockouts vs scam/fraud requests
- 4Call pattern
Dispatching the right tech (auto vs residential vs safe) requires real screening
Intake playbook
Trained on locksmith services, not a generic script.
Heyfield knows the difference between a residential lockout call and a automotive lockout and key replacement call. It collects the right diagnostic info up front, so your tech rolls with parts on the truck.
On the call
A locksmith call answered like one of your dispatchers handled it
Heyfield doesn't read a generic script. It asks the diagnostic questions a locksmith owner would, captures the situation, and tags the urgency before the customer hangs up.
- Sub-5 second pickup, 24/7
- Trade-specific intake (not a fluff script)
- Urgency tagged automatically — emergency, urgent, normal
On your phone, 30 seconds later
The SMS your on-call tech actually wants to read
Heyfield distills the call into a one-screen SMS — caller name, problem, address, urgency, ETA you committed to. No 4-paragraph transcript dump, no manual review.
- Sent to your phone or your on-call tech in under 30 seconds
- Reply-to-call back from the same SMS thread
- Includes the address, the diagnostic, the ETA you promised
New call — Locksmiths
Jenny S. — auto lockout, 2019 Honda Civic, Westfield south lot. ETA 12 min. Verified caller details, not a scam request.
Reply to this thread to call (213) 555-0073 back.
In the dashboard
Every call captured, sortable, searchable
Your office sees every call — picked up, missed-recovered, scheduled — in one place. Filter by urgency, search by caller, re-listen to any transcript. Nothing falls through the cracks because nothing was ever a sticky note.
- Full transcript on every call (search across all of them)
- Urgency-tagged for triage at a glance
- Lead automatically created in your CRM-ready feed
- Jenny S.5mAuto lockout — Westfield, 12min ETA
- Building Mgr · Acme1hMaster key system commercial quote
- Rashid K.3hHouse lockout, kids inside
- Lori G.7hSmart lock install consultation
Revenue proof
The missed-call math for locksmith.
Conservative model — assumes Heyfield recovers half of currently-missed calls and one in five recovered calls books a job. The goal is not inflated ROI; it is a defensible baseline you can edit in the calculator.
Estimated upside
$12,540
per tech per year, before subtracting software cost
| Inbound calls / yr / tech | 1,800 |
| Missed calls (42% baseline) | 756 |
| Recovered with Heyfield (50%) | 378 |
| Booked jobs (20% conversion) | 76 |
| Average ticket — Locksmith Range $85–$850 | $165 |
| Recoverable revenue / yr / tech | $12,540 |
Sources & methodology:
- Missed-call share (42%) — Internal estimate; locksmith inbound is heavily after-hours and call-shopping is intense.
- Emergency share (78%) — Internal estimate; lockout calls dominate the urgent share.
- Average ticket ($165) — Industry surveys; auto/residential lockout most common, safe and commercial much higher.
- Annual call volume / tech (1,800) — Internal estimate; locksmith calls are short and volume is high per tech.
- Workforce size — BLS Occupational Employment Statistics (SOC 49-9094, official).
Last reviewed 2026-05-04. Most figures here are internal estimates calibrated to industry surveys, not Google-verified benchmarks. Your shop's actual numbers will differ.
Common questions from locksmith owners
- I lose lockout calls to whoever picks up first. How fast is Heyfield?
- Sub-5 seconds, every time. The customer who's calling four numbers from a parking lot books the first locksmith who answers. With Heyfield that's always you, not your competitor across town.
- Can it filter out scam lockout requests?
- Heyfield asks for vehicle info, plate state, and the customer's name. Genuine lockouts answer in seconds; scam attempts hesitate or refuse. Suspicious calls are flagged in the SMS so your tech can confirm before rolling.
- How is Heyfield different from a generic answering service for locksmiths?
- Generic services use a script and a stranger on the other end. Heyfield is trained on your services, your pricing, and your dispatch rules. It knows the difference between a residential lockout call and a automotive lockout and key replacement call — and routes accordingly.
- What happens with after-hours emergency calls?
- Heyfield triages immediately, captures the customer's contact and the situation, and sends you (or your on-call tech) a SMS with full context — usually within 30 seconds of the call ending. For locksmiths this matters most because 78% of inbound is emergency-tagged.
- How fast does Heyfield pick up?
- Under 5 seconds, 24/7. No queues, no hold music. Compare that to the page model where roughly 42% of inbound calls go unanswered for locksmiths.
- Can it actually book jobs into my calendar?
- Yes — appointments are scheduled directly into your Google Calendar (other integrations on the way). Heyfield checks availability, confirms the slot with the caller, and writes the booking. Your dispatcher can override anything from the dashboard.
- What does it cost compared to hiring a receptionist?
- Plans start at $49/month for 150 minutes. A part-time receptionist runs $30k+/yr fully loaded and only covers business hours. The math gets ugly fast for trades like locksmith where 756+ calls per tech go missed annually.
- Will it sound like a robot?
- No. Heyfield uses natural realtime voice models and a trade-specific script tuned for locksmith terminology. If a caller asks for a person, you can route that call to your owner, dispatcher, or on-call tech.
Run your own numbers
Plug in your tech count and call volume — see the cost of missed calls for your shop.
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Comparing Heyfield against another receptionist?
Honest, last-checked comparisons against the alternatives buyers evaluate most.
Stop losing the $12,540 a year per tech.
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