AI receptionist for restoration companies that answers the flooded-basement call at 3am.
When first response decides the claim, Heyfield captures carrier, property, water source, and SLA details while your on-call crew gets the SMS.
Live restoration intake
Emergency water loss after hours
Property Mgr · Belmont
Atlanta, GA · (404) 555-0212
Heyfield
Hey, this is Phoenix Restoration — what's the situation?
Caller
Burst pipe, unit 4B, water down to 4A. Tenant is calling me now.
Heyfield
On it. Who's the carrier and what's your SLA window?
Caller
AIG. We have a 30-minute on-site SLA.
Belmont property mgr — burst pipe unit 4B, water in 4A. AIG carrier, 30-min on-site SLA. Crew dispatched, ETA 8 min.
Field reality
The calls that decide the day for water damage restoration companies.
Peak pressure: After-hours dominates — 60%+ of valuable jobs originate outside 9–5.
Seasonality: Spring thaw flooding north, hurricane season June–Nov coastal, frozen-pipe burst Dec–Feb.
- 1Call pattern
First-on-scene wins 80%+ of insurance jobs — speed beats reputation
- 2Call pattern
Property managers expect a 30-minute on-site SLA, day or night
- 3Call pattern
Cold-call assignment from insurance carriers needs immediate human-feel response
- 4Call pattern
A missed 2am flood call = $4–8k job lost to the 24/7 franchise
Intake playbook
Trained on restoration services, not a generic script.
Heyfield knows the difference between a water extraction call and a mold remediation call. It collects the right diagnostic info up front, so your tech rolls with parts on the truck.
On the call
A restoration call answered like one of your dispatchers handled it
Heyfield doesn't read a generic script. It asks the diagnostic questions a restoration company owner would, captures the situation, and tags the urgency before the customer hangs up.
- Sub-5 second pickup, 24/7
- Trade-specific intake (not a fluff script)
- Urgency tagged automatically — emergency, urgent, normal
On your phone, 30 seconds later
The SMS your on-call tech actually wants to read
Heyfield distills the call into a one-screen SMS — caller name, problem, address, urgency, ETA you committed to. No 4-paragraph transcript dump, no manual review.
- Sent to your phone or your on-call tech in under 30 seconds
- Reply-to-call back from the same SMS thread
- Includes the address, the diagnostic, the ETA you promised
New call — Water Damage Restoration Companies
Belmont property mgr — burst pipe unit 4B, water in 4A. AIG carrier, 30-min on-site SLA. Crew dispatched, ETA 8 min.
Reply to this thread to call (404) 555-0212 back.
In the dashboard
Every call captured, sortable, searchable
Your office sees every call — picked up, missed-recovered, scheduled — in one place. Filter by urgency, search by caller, re-listen to any transcript. Nothing falls through the cracks because nothing was ever a sticky note.
- Full transcript on every call (search across all of them)
- Urgency-tagged for triage at a glance
- Lead automatically created in your CRM-ready feed
- Belmont mgr3mBurst pipe, 30-min SLA, AIG
- Insurance · Travelers30mAdjuster assignment, fire damage
- Maria F.2hMold remediation estimate
- Property Mgr · Cedar5hSewage backup, basement
Revenue proof
The missed-call math for restoration.
Conservative model — assumes Heyfield recovers half of currently-missed calls and one in five recovered calls books a job. The goal is not inflated ROI; it is a defensible baseline you can edit in the calculator.
Estimated upside
$67,200
per tech per year, before subtracting software cost
| Inbound calls / yr / tech | 320 |
| Missed calls (45% baseline) | 144 |
| Recovered with Heyfield (50%) | 72 |
| Booked jobs (20% conversion) | 14 |
| Average ticket — Restoration Range $800–$28,000 | $4,800 |
| Recoverable revenue / yr / tech | $67,200 |
Sources & methodology:
- Missed-call share (45%) — Internal estimate; restoration is heavily after-hours and franchise competition is brutal.
- Emergency share (85%) — Internal estimate; almost every inbound is some flavor of emergency.
- Average ticket ($4,800) — Industry surveys; insurance-mediated jobs $4-10k, larger losses much higher.
- Annual call volume / tech (320) — Internal estimate; lower call count per tech, higher ticket per call.
Last reviewed 2026-05-04. Most figures here are internal estimates calibrated to industry surveys, not Google-verified benchmarks. Your shop's actual numbers will differ.
Common questions from restoration company owners
- First-on-scene wins the insurance job. Can Heyfield get me there first?
- It picks up in under 5 seconds and the SMS to your on-call tech goes out within 30 seconds of the call ending — usually before your competitor's voicemail beeps. The race is won at intake speed, not response time.
- Can it handle property manager calls with on-site SLAs?
- Yes. Heyfield identifies property managers from carrier programs (ServPro carrier list, AIG, Travelers approved-vendor lists) and routes those with priority urgency. SLA windows are tagged in the SMS so dispatchers don't have to recall which client expects 30-minute on-site.
- How is Heyfield different from a generic answering service for water damage restoration companies?
- Generic services use a script and a stranger on the other end. Heyfield is trained on your services, your pricing, and your dispatch rules. It knows the difference between a water extraction call and a mold remediation call — and routes accordingly.
- What happens with after-hours emergency calls?
- Heyfield triages immediately, captures the customer's contact and the situation, and sends you (or your on-call tech) a SMS with full context — usually within 30 seconds of the call ending. For water damage restoration companies this matters most because 85% of inbound is emergency-tagged.
- How fast does Heyfield pick up?
- Under 5 seconds, 24/7. No queues, no hold music. Compare that to the page model where roughly 45% of inbound calls go unanswered for water damage restoration companies.
- Can it actually book jobs into my calendar?
- Yes — appointments are scheduled directly into your Google Calendar (other integrations on the way). Heyfield checks availability, confirms the slot with the caller, and writes the booking. Your dispatcher can override anything from the dashboard.
- What does it cost compared to hiring a receptionist?
- Plans start at $49/month for 150 minutes. A part-time receptionist runs $30k+/yr fully loaded and only covers business hours. The math gets ugly fast for trades like restoration where 144+ calls per tech go missed annually.
- Will it sound like a robot?
- No. Heyfield uses natural realtime voice models and a trade-specific script tuned for restoration terminology. If a caller asks for a person, you can route that call to your owner, dispatcher, or on-call tech.
Run your own numbers
Plug in your tech count and call volume — see the cost of missed calls for your shop.
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Comparing Heyfield against another receptionist?
Honest, last-checked comparisons against the alternatives buyers evaluate most.
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