Honest comparison
Heyfield vs Smith.ai
Smith.ai now sells an AI Receptionist product alongside its human service heritage: self-service AI plans, done-for-you annual plans, and optional live-agent handoff. Heyfield is narrower: AI-first for home-service dispatch, with owner or on-call transfer when a real person should take over. The right pick depends on whether you need broad SMB integrations and live-agent backup, or a lower-entry trade-specific receptionist.
Who is this comparison for?
Home service contractors evaluating Smith.ai's AI Receptionist against a trade-specific AI receptionist built for missed-call recovery, job intake, and appointment booking.
Pricing & feature claims last checked: 2026-05-05. Vendor pricing changes — verify before signing.
Sources: smith.ai/pricing/ai-receptionist
Feature by feature
We're honest about where Smith.ai wins. Marketing-as-truth ages badly.
- Heyfield
- AI-first, transfer to your team for exceptions
- Smith.ai
- AI receptionist with optional 24/7 live-agent handoff
- Heyfield
- Under 5 seconds, every call
- Smith.ai
- AI receptionist works 24/7; live-agent handoff adds a human escalation layer
- Heyfield
- $49/mo Starter (150 minutes)
- Smith.ai
- $95/mo self-service AI Receptionist
- Heyfield
- Fast trade-focused onboarding
- Smith.ai
- Done-for-you annual plans start at $500/mo
- Heyfield
- Built-in for home service trades
- Smith.ai
- Business-specific intake and lead qualification; not trade-specific by default
- Heyfield
- Transfer to your owner, dispatcher, or on-call tech
- Smith.ai
- 24/7 Live Agent Network handoff available at $3/call
- Heyfield
- Google Calendar today; trade CRM integrations in progress
- Smith.ai
- CRM/Zapier integrations plus Calendly AI scheduling
- Heyfield
- $0.25 / $0.20 / $0.15 per extra minute
- Smith.ai
- Self-service overages at $2.40/call
- Heyfield
- 24/7 on every plan
- Smith.ai
- 24/7 AI with live-agent network available
- Heyfield
- Solo to 10-tech home service shops
- Smith.ai
- Established SMBs with sales-style intake calls
Where Heyfield wins
- Lower entry price — $49/month vs Smith.ai AI Receptionist self-service starting at $95/month
- Trade-specific dispatch built in. Heyfield knows the difference between a leak repair and a fixture install before the customer finishes the second sentence
- Transfer goes to your team instead of an outsourced handoff by default, which fits owner-operated emergency dispatch
- Minute-based tiers can be easier for home-service owners to map to call volume than per-call AI pricing
Where Smith.ai wins
- Optional live-agent handoff — Smith.ai publishes 24/7 Live Agent Network escalation at $3/call
- Broader integration ecosystem — CRM integrations, Zapier, Calendly scheduling, and custom integrations on annual plans
- Managed done-for-you setup if you want Smith.ai's team to configure and optimize the AI for you
- Established brand and years of refining sales-style answering workflows beyond home services
The bottom line
Smith.ai is credible if you want a broader AI front desk with CRM/Zapier breadth, managed setup, and optional outsourced live-agent handoff. Heyfield is stronger for owner-operated home-service shops that want a lower public entry price, trade-specific intake, Google Calendar booking, and emergency routing to their own team.
FAQs
- Isn't Smith.ai's hybrid AI + human approach just better?
- It's better when you actually need outsourced human backup or managed setup. For routine home-service dispatch, Heyfield's narrower AI workflow can be cheaper and faster because it routes exceptions to your own team instead of adding a vendor handoff layer by default.
- What does Smith.ai cost vs Heyfield?
- As of May 2026, Smith.ai's AI Receptionist self-service plan starts at $95/month, done-for-you annual plans start at $500/month, and live-agent handoff is listed at $3/call. Heyfield starts at $49/month for 150 minutes.
- Can I switch from Smith.ai to Heyfield without losing my workflow?
- Forward your business number to Heyfield's line, configure your dispatch rules and emergency triggers, and run both in parallel for a week if you want a backstop. Most shops cut over within 7 days. Smith.ai's human-built playbook is portable — share it with us and the AI agent's prompt can mirror the same tone and routing.
- What about live transfer for emergencies?
- Heyfield supports live transfer to your phone or your on-call tech for true emergencies. Configure the rule once: any caller who triggers an emergency tag gets transferred immediately. Smith.ai can also escalate to live agents through its 24/7 Live Agent Network.
Comparing because you run a specific trade?
Heyfield's trade-specific dispatch logic is the differentiator that doesn't show up in feature tables. See how it works for your shop:
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