Honest comparison
Heyfield vs Posh — A Posh Receptionists Alternative for Home-Service Trades
Posh runs a network of US-based virtual receptionists, popular with law offices, real estate, and small professional firms. Heyfield is built for home-service trades where the receptionist's job is mostly speed: pick up in seconds, ask trade-specific questions, and either book the job or escalate the emergency. Posh wins on warmth and conversational nuance; Heyfield wins on price, pickup speed, and trade-specific defaults.
Who is this comparison for?
Plumbing, HVAC, electrical, roofing, and locksmith shops currently paying Posh $145-$525/month who want to test whether AI can cover 70-80% of their intake at a much lower price.
Pricing & feature claims last checked: 2026-05-21. Vendor pricing changes — verify before signing.
Sources: www.posh.com/pricing
Feature by feature
We're honest about where Posh Virtual Receptionists wins. Marketing-as-truth ages badly.
- Heyfield
- AI agent for home-service trades
- Posh Virtual Receptionists
- Live US-based human receptionists
- Heyfield
- $49/mo (150 minutes)
- Posh Virtual Receptionists
- $145/mo Posh Lite (~50 minutes)
- Heyfield
- 24/7 included
- Posh Virtual Receptionists
- Limited on entry plans, upgrade required for full 24/7
- Heyfield
- Built-in for 40+ trade verticals
- Posh Virtual Receptionists
- Custom-scripted during onboarding
- Heyfield
- Google Calendar two-way sync on call
- Posh Virtual Receptionists
- Message relay or third-party scheduler integration
- Heyfield
- Configurable AI voice
- Posh Virtual Receptionists
- Trained human receptionists with brand-matching tone
- Heyfield
- English only currently
- Posh Virtual Receptionists
- Spanish-bilingual receptionists available
- Heyfield
- Home-service trade shops, owner to 10 techs
- Posh Virtual Receptionists
- Professional services, real estate, legal
Where Heyfield wins
- Roughly one-third the entry price — $49 vs $145/month
- Trade-specific intake out of the box for 40+ home-service verticals
- Books appointments directly into Google Calendar during the call
- 24/7 on every plan with no after-hours surcharge
Where Posh Virtual Receptionists wins
- Live human voice with trained tone and brand-matching
- Better for inbound calls needing empathy or escalation too complex for a script
- Bilingual Spanish coverage available on most tiers
- Established practice for industries Heyfield doesn't target (law, real estate)
The bottom line
Posh is the right answer for professional-services firms where the receptionist's voice matters. Heyfield is the right answer for home-service trade shops where the receptionist's job is to qualify, book, and route fast — at one-third Posh's entry price.
FAQs
- What does Posh do better than AI?
- Posh's receptionists handle ambiguous or emotionally complex calls better than current AI. For home-service emergencies and routine intake, AI is usually faster and consistently on-script.
- How much would a 5-tech HVAC company save monthly?
- A typical 5-tech HVAC shop runs 150-250 inbound calls/month. On Posh's $285 Plus plan you'd burn through 100 minutes plus overage. On Heyfield's $99 Pro you'd fit in 400 minutes flat. Net saving: ~$150-$200/month, or about $2,000/year.
- Can I keep Posh for daytime and use Heyfield after-hours only?
- Some shops do this, forwarding the line to Heyfield 6 PM-7 AM. It works but doubles the vendor surface. Most owners eventually consolidate to one provider after 30 days.
- How do I switch from Posh?
- Forward your business number to Heyfield while keeping Posh active for one billing cycle. Compare intake quality, then cancel Posh once trust is established. Most shops cut over in 14-21 days.
Comparing because you run a specific trade?
Heyfield's trade-specific dispatch logic is the differentiator that doesn't show up in feature tables. See how it works for your shop:
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